|Cooling Unit Warranty Policy|
Warranty, Returns, and Cancellation Policy
TWO (2) YEAR LIMITED WARRANTY
The warranty for cooling units covers defects for Two (2) year after date of shipment to original retail customer. Warranty claims must be made through RVCOOL with the warranty serial number sticker intact. RVCOOL will replace or repair, at its option any defective cooling unit within the two (2) year warranty period, provided the defective cooling unit is shipped to RVCOOL freight prepaid and meets the terms described below.
RVCOOL - RV Refrigeration is not responsible for damage due to accident, misuse, or repairs made by unauthorized personnel, or acts of God.
Warranty conditions and limitations
We want to stand behind our product and make every effort to correct any problems you might encounter with your purchase. In order to provide our customer service, additional testing or troubleshooting steps may be required to diagnose cooling problems before a warranty claim can be processed. Remember that just because a unit quit working....this doesn't always mean the cooling unit failed, and in most cases with a little troubleshooting we can help you find the problem and a quick, easy solution. As described in the troubleshooting and testing pages a unit needs three things to work properly: CORRECT heat input, LEVEL operation, GOOD ventilation.
Examples of conditions not warranted include but are not limited to the following:
If the installation instructions for your particular unit are not on our website it is your responsibility to contact RVCOOL for advice or instructions before proceeding. Contact RVCOOL at firstname.lastname@example.org for printed instructions not found on website. Failure to follow rvcool instructions may void warranty at the complete discretion of rvcool. Paper instructions are NOT shipped with the cooling unit and must be obtained here on the website or by email. If you have questions concerning the installation of a rebuilt cooling unit it is your responsibility to contact rvcool for advise or instructions before proceeding.
Examples of installation problems that will lead to the warranty being voided: Not sealing the back of the unit with good aluminum foil tape as described in instructions. Not applying thermal mastic as described by instructions. Not replacing the fiberglass insulation around the boiler if the old insulation is saturated with yellow from a cooling unit leaking in this area.
·Cooling unit core alteration : not covered
Discharging cooling unit (opening valve stem).
Returns and Cancellations:
THE FOREGOING WARRANTY IS
IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS, OR ADEQUACY FOR
ANY PARTICULAR PURPOSE OR USE. THERE ARE NO WARRANTIES THAT EXTEND
BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE MANUFACTURER SHALL NOT
BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN
CONTRACT, TORT, OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
EXCEPT for the express warranty stated above, RVC-RVR disclaims all other implied warranties including those of merchantability and fitness. The express warranty is in lieu of all obligations or liabilities on the part of RVC-RVR for damages, including but not limited to special, indirect, or consequential damages arising out of or in connection with the use or performance of the materials. ALL warranties are void on past due accounts, or if RVC-RVR decal is removed from cooling unit.