Our Aftermarket Dometic Cooling Units are available with a
limited lifetime warranty.
What is a Lifetime Limited
Warranty? It is a warranty to cover manufacturing defects for the useful
life of our product to the original purchaser.
Some restrictions apply:
Terms and Conditions of Limited lifetime Cooling Unit Warranty.
1. Lifetime Limited Warranty is good for the
original purchaser and is only transferable in the first year of
ownership. A warranty transfer fee of $100 applies
2. Warranty Registration must be filled out and
mailed to RVCOOL at 60 Hwy 287 Greenbrier AR 72058 within 30 days of
3. Defective cooling unit must be packaged and
returned to rvcool for warranty processing. RVCOOL will pay shipping
first 12 months. After first year, customer is responsible for
shipping cost. If cooling unit is found defective under these
warranty conditions. RVCOOL will repair or replace the cooling unit
at our discretion. The cooling unit must be removed from
refrigerator and shipped to rvcool for warranty repair.
Lifetime Warranty covers defects for Original Purchaser (end user) for the
useful life of that unit from
date of shipment to original retail customer.
Warranty claims must be made
through RVCOOL with the warranty serial number sticker intact. RVCOOL
will replace or repair, at its option any defective cooling unit within
the warranty period, provided the defective cooling unit is
shipped to RVCOOL freight prepaid and meets the terms described below.
RVCOOL - RV Refrigeration is not responsible for damage
due to accident, misuse, or repairs made by unauthorized personnel, or
acts of God.
Warranty conditions and limitations
We want to
stand behind our product and make every effort to correct any problems you
might encounter with your purchase. In order to provide our customer
service, additional testing or troubleshooting steps may be required to
diagnose cooling problems before a warranty claim can be processed.
Remember that just because a unit quit working....this doesn't always mean
the cooling unit failed, and in most cases with a little troubleshooting
we can help you find the problem and a quick, easy solution. As described
in the troubleshooting and testing pages a unit needs three things to work
properly: CORRECT heat input, LEVEL operation, GOOD ventilation.
Examples of conditions not warranted include but are not limited to the
If the installation
instructions for your particular unit are not on our website it is
your responsibility to contact
for advice or instructions before proceeding. Contact
RVCOOL at firstname.lastname@example.org
for printed instructions not found on website. Failure to follow
RVCOOL instructions may void warranty at the complete discretion of
RVCOOL. Paper instructions are NOT shipped with the cooling unit and
must be obtained here on the website or by email. If you have
questions concerning the installation of a replacement cooling unit it is
your responsibility to contact RVCOOL for advice or instructions
installation problems that will lead to the warranty being voided: Not
sealing the back of the unit with good aluminum foil tape as described
in instructions. Not applying thermal mastic as described by
instructions. Not replacing the fiberglass insulation around the
boiler if the old insulation is saturated with yellow from a cooling
unit leaking in this area. New insullation is supplied with
replacement cooling unit.
Ventilation must be open
with no obstructions preventing air flow through condenser fins to
Improper operation: not covered
Running the cooling unit out
Applying a heat source not
within the original manufacturer's specifications.
Cooling unit core alteration : not covered
Discharging cooling unit (opening valve stem).
Returns and Cancellations:
A lot of work goes into processing an order for a
refrigeration unit and preparing it to be shipped. In the last few
years I have seen an increase in the number of people that change
their mind and want to send a unit back for a refund after they
receive it and in some cases after it has been installed....The
amazing thing is the majority of these cases feel they are entitled to
a 100% refund including shipping (which is not the case). This has
forced us to develop and publish the following Cancellation/Returns
Any return authorized after the unit
leaves RVCOOL’s facility is completely at the discretion of RVCOOL.
Should RVCOOL agree to authorize a return only a partial refund is
available, the refund will be less all shipping charges both ways,
and up to 25% restocking fee.
Any unit found defective within the first 12 months
will be repaired / replaced at RVCOOL’s discretion, and in the first
12 months, RVCOOL will arrange shipping and cover shipping costs
provided it falls under normal warranty described above. Units
damaged in shipping must be documented with the shipping company
and RVCOOL made aware so return of the damaged unit can be arranged
by RVCOOL. If the unit is found defective after first 12 months, customer is
responsible for shipping cost.
THE FOREGOING WARRANTY
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS, OR ADEQUACY
FOR ANY PARTICULAR PURPOSE OR USE. THERE ARE NO WARRANTIES THAT EXTEND
BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE MANUFACTURER SHALL NOT BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN
CONTRACT, TORT, OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
EXCEPT for the express warranty stated above, RVC-RVR disclaims all
other implied warranties including those of merchantability and fitness.
The express warranty is in lieu of all obligations or liabilities on the
part of RVC-RVR for damages, including but not limited to special,
indirect, or consequential damages arising out of or in connection with
the use or performance of the materials. ALL warranties are void on past
due accounts, or if RVC-RVR decal is removed from cooling unit.